Group: Collection Event Activator
Description: If all the activities executed as a part of Collection Process didn't achieve the main goal and Customer still owes money to the Company, Company initiates a series of business and system events (e.g., letters, field activities) that lead to the severance of a Service Agreement. It calls Severance Process Collection Event. Start Severance process allows to create a new Severance Process. This step initiates Severance Process creation on the scheduled date.