Detailed Business Process Model Description : Manage Collection Process Description : 1.8.1.2 Create Customer Contact

1.8.1.2 Create Customer Contact
See Manage Collection Process (Page2) for the business process diagram associated with this activity.
Group: Collection Event Activator
Actor/Role: CC&B
Description: CC&B creates Customer Contact This event creates a Customer Contact. If configured, the Customer Contact can initiate a letter to the Customer. See 3.4.1.1 Manage Customer Contacts for details.
 
 
LTEX-COL - Create collection event letter extract records
 

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