Manage Collection Process Description This section includes detailed descriptions of the steps involved in the Manage Collection Process business process, including: • 1.0 Identify Accounts and Service Agreement(s) for C&C Review • 1.1 Determine Eligibility for C&C Activity • 1.2 Determine Arrears • 1.3 Reduce Debt Amount Due To Existing Pay Plan • 1.4 Analyze Account's Debt and Apply Collection Criteria • 1.5 Create Collection Process • 1.6 Create Challenger Process • 1.7 Identify Accounts and Service Agreement(s) for Additional C&C Review • 1.8 Evaluate Existing Collection Process • 1.8.1.1 Activate Event Send Letter to Customer • 1.8.1.2 Create Customer Contact • 1.8.1.3 Complete Event • 1.8.2.1 Activate Event Affect Credit Rating/Cash Only • 1.8.1.2 Update Customer's Account Credit Rating • 1.8.3.1 Activate Event Create To Do Entry • 1.8.3.2 Initiate To Do List Entry Creation • 1.8.4.1 Activate Event Cancel Budgets • 1.8.4.2 Cancel Budget • 1.8.5.2 Cancel Payment Plan • 1.8.6.2 Perform Additional Activities • 1.8.7.1 Activate Event Start Severance Process • 1.8.7.2 Nominate Single SA for Severance Process • 1.8.7.3 Determine Severance Process(es) for SA(s) • 1.8.7.4 Create Severance Process(es) • 1.9 Wait for Event Effective Date • 2.0 Update Collection Process to Inactive • 2.1 Identify Account's Active Collection Processes for Monitoring • 2.2 Analyze Account's Debts • 2.3 Cancel Pending Collection Event(s) • 2.4 Evaluate SA Eligibility for Collection • 2.5 Remove SA from Collection Process • 2.6 Create To Do Entry • 2.7 Work To Do • 2.8 Search for Customer's Account • 2.9 Evaluate Requirements for Collection • 3.0 Populate collection Process Data • 3.1 Request to Create Collection Process • 3.2 Evaluate Collection Process • 3.3 Modify Collection Process' Events • 3.4 Update Collection Process and Events • 3.5 Modify List of Collection Process' SA(s) • 3.6 Update Collection Process and List of SA(s) • 3.7 Request to Cancel Pending Collection Events • 3.8 Request to Cancel Collection Process and Provide Cancel Reason