See Manage Collection Process (Page3) for the business process diagram associated with this activity.Group: Collection Process MonitorActor/Role: CC&BDescription: This step is initiated automatically or manually by CSR or Authorized User.
• Automated Process: Company's business rules dictate required conditions to cancel Collection Process. Usually Company allows to cancel process if:
• Cumulative debt class debt amount is below threshold
If this is the case, system cancels all the pending Collection Events and transitions collection Process to Inactive state
• Manual Process: CSR or Authorized User cancels Pending Collection events depends on current business needs.
DC COLL CAN - Collection Process Cancellation. Cancel Coll. Proc. If Debt Class Debt <= Threshold
CPM - Collection Process Monitor
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