Detailed Business Process Model Description : Manage Collection Process Description : 1.3 Reduce Debt Amount Due To Existing Pay Plan

1.3 Reduce Debt Amount Due To Existing Pay Plan
See Manage Collection Process (Page1) for the business process diagram associated with this activity.
Group: Account Debt Monitor
Group: Account Debt Monitor2
Actor/Role: CC&B
Description: When system determines Customer's arrears it also verifies if there are any of additional factors that may affect debt amount (reduce or increase it). System takes in consideration those factors and adjusts debt amount accordingly. One of the most common factors is a Payment Plan. A pay plan's scheduled payments are treated by the Account Debt Monitor as "pseudo payments" that relieve the Account's debt before it is subjected to the collection criteria.
 
 
PP OVRD ARS - Override arrears using pay plan's sched. payments
 

© 2011 Oracle and/or its affiliates. All Rights Reserved