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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Manage Collection Process (Page2)
Manage Collection Process (Page3)
Manage Collection Process (Page4)
Manage Collection Process Description
1.0 Identify Accounts and Service Agreement(s) for C&C Review
1.1 Determine Eligibility for C&C Activity
1.2 Determine Arrears
1.3 Reduce Debt Amount Due To Existing Pay Plan
1.4 Analyze Account's Debt and Apply Collection Criteria
1.5 Create Collection Process
1.6 Create Challenger Process
1.7 Identify Accounts and Service Agreement(s) for Additional C&C Review
1.8 Evaluate Existing Collection Process
1.8.1.1 Activate Event Send Letter to Customer
1.8.1.2 Create Customer Contact
1.8.1.3 Complete Event
1.8.2.1 Activate Event Affect Credit Rating/Cash Only
1.8.1.2 Update Customer's Account Credit Rating
1.8.3.1 Activate Event Create To Do Entry
1.8.3.2 Initiate To Do List Entry Creation
1.8.4.1 Activate Event Cancel Budgets
1.8.4.2 Cancel Budget
1.8.5.1 Activate Event Cancel Payment Plan
1.8.5.2 Cancel Payment Plan
1.8.6.1 Activate Custom Event
1.8.6.2 Perform Additional Activities
1.8.7.1 Activate Event Start Severance Process
1.8.7.2 Nominate Single SA for Severance Process
1.8.7.3 Determine Severance Process(es) for SA(s)
1.8.7.4 Create Severance Process(es)
1.9 Wait for Event Effective Date
2.0 Update Collection Process to Inactive
2.1 Identify Account's Active Collection Processes for Monitoring
2.2 Analyze Account's Debts
2.3 Cancel Pending Collection Event(s)
2.4 Evaluate SA Eligibility for Collection
2.5 Remove SA from Collection Process
2.6 Create To Do Entry
2.7 Work To Do
2.8 Search for Customer's Account
2.9 Evaluate Requirements for Collection
3.0 Populate collection Process Data
3.1 Request to Create Collection Process
3.2 Evaluate Collection Process
3.3 Modify Collection Process' Events
3.4 Update Collection Process and Events
3.5 Modify List of Collection Process' SA(s)
3.6 Update Collection Process and List of SA(s)
3.7 Request to Cancel Pending Collection Events
3.8 Request to Cancel Collection Process and Provide Cancel Reason
Installation Options Control Central Alert Algorithms
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