Detailed Business Process Model Description : Manage Collection Process Description : 2.9 Evaluate Requirements for Collection

2.9 Evaluate Requirements for Collection
See Manage Collection Process (Page4) for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Based on established business rules, the CSR or Authorized User evaluates the customer's account and associated Service Agreement(s) to determine if Collection Process is required. Control Central Alerts, and other Dashboard information assist the CSR or Authorized User in making decision process. The CSR or Authorized User reviews and consider Service Agreement Status, Customer Contacts, Account Financial History, Credit and Collection Activities and other pertinent information.
 
 
CI_CAN-INF - Collection Process Cancellation Threshold Info

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