Detailed Business Process Model Description : Manage Collection Process Description : 1.8.7.1 Activate Event Start Severance Process

1.8.7.1 Activate Event Start Severance Process
See Manage Collection Process (Page2) for the business process diagram associated with this activity.
Group: Collection Event Activator
Actor/Role: CC&B
Description: If all the activities executed as a part of Collection Process didn't achieve the main goal and Customer still owes money to the Company, Company initiates a series of business and system events (e.g., letters, field activities) that lead to the severance of a Service Agreement. It calls Severance Process Collection Event. Start Severance process allows to create a new Severance Process. This step initiates Severance Process creation on the scheduled date.
 
 
COLL EVT SEV - Collection Event Algorithm - Nominate A Single SA To Sever, if not, Sever all SAs
 

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